Refund and Cancellation Policy

Effective Date: 16-May-2016 to Current Date

At Metastore Private Limited, we strive to provide high-quality software development services and SaaS solutions. This policy outlines our approach to refunds and cancellations for both our services and SaaS products.

1. Software Development Services

1.1 No Refund Policy

• Payments made are non-refundable once a project has commenced.
• Advance, milestone, and final payments are not eligible for refunds.
• If a client terminates a project before completion, no partial refunds will be issued.

1.2 Project Cancellation

• Clients may cancel a project at any time, but payments made will not be refunded.
• Metastore Private Limited reserves the right to bill for any outstanding work completed.

1.3 Dispute Resolution

• If dissatisfied with the project progress, clients can raise concerns for resolution.
• We encourage open communication before considering termination.

2. Software as a Service (SaaS) Subscriptions

2.1 Cancellation Policy

• Users can cancel their subscription anytime via their account settings or support.
• Service access remains until the end of the current billing cycle upon cancellation.

2.2 No Refund Policy

• Payments for SaaS subscriptions are non-refundable.
• No refunds for partial use, unused subscription periods, or early cancellations.

2.3 Billing Errors & Exceptional Cases

• Users can request a refund for accidental duplicate payments or billing errors.
• Requests must be made within 7 days of the transaction.
• Refunds (if applicable) will be processed within 7-14 business days.

3. Changes to This Policy

Metastore Private Limited reserves the right to modify this policy at any time. Updates will be posted on our official website.

4. Contact Information

For any queries regarding cancellations, billing, or refunds, please contact us:

Email: admin@metastore.in