Payment & Refund Policy

This Payment & Refund Policy explains how payments, cancellations, and refunds are handled for products and services offered by Metastore Private Limited ("Metastore", "we", "us"). By making a payment to us, you agree to this policy together with any specific agreement that applies to the product or service you purchase.

1. Payments

Fees for our products and services — whether one-time or subscription — are set out at the point of purchase or in the applicable agreement. Payments are processed securely through our third-party payment partners; we do not store your full card or banking details on our own systems.

2. Evaluate before you buy

We want every customer to be confident before committing. Before any purchase, you have the opportunity to fully evaluate our products through a free trial, live demonstrations, and — for our enterprise ERP — staged use and a guided implementation process. A purchase is made only after you have understood all aspects of the product.

3. No refunds

Because you are able to fully assess our products before purchasing, all fees paid to Metastore are non-refundable. This applies to all our products and services, including subscriptions, one-time fees, and implementation charges. Please make sure you are satisfied during the free trial and evaluation stage, as we do not provide refunds once a purchase is made.

4. Subscription cancellations (SaaS)

For our SaaS subscription products, such as Laundry POS, you may cancel your subscription at any time. Cancellation stops future renewals and billing from the next cycle. Fees already paid for the current and previous billing periods are non-refundable, and you retain access for the remainder of the period you have paid for.

5. Enterprise ERP

Our Manufacturing ERP is delivered through demonstrations, staged use, and a full implementation carried out with you before and during onboarding. Given this evaluation and delivery process, all ERP fees — including licence and implementation charges — are non-refundable.

6. Billing errors

The no-refund policy above applies to purchases made knowingly. If you are charged in genuine error — for example, a duplicate transaction or an incorrect amount — contact admin@metastore.in and we will investigate and correct any verified billing error.

7. Statutory rights

Nothing in this policy affects any rights you may have under mandatory consumer-protection laws in your jurisdiction that cannot be waived by agreement.

8. Contact

For any billing, payment, or cancellation query, contact us at admin@metastore.in or call +91 96773 78399.